If you have ever had a cloud hosting account before or you've dealt with any other kind of online service, you are probably aware from your own experience that for a lot of things it's better to talk to a live person on the telephone instead of exchange tickets or email messages. If you'd like to learn more about a service before you decide to buy it or when something small needs to be made, for example, it is far easier and quicker to do it in real time. If you're able to seek the advice of representatives over the phone, it's very likely that you're using the services of a real hosting supplier, not a reseller. The type of support that you can get on the telephone may differ between different companies - from general issues to professional technical support. Typically most providers supply pre-sales assistance and first level phone support, while more complex technical matters are resolved via e-mail or tickets.

Phone Support in Cloud Hosting

We believe that having the option to speak with a live representative is very important, so we have 3 support lines globally (UK, USA and Australia) and you will be able to get in touch with us on the phone for fourteen hours every day. If you consider getting one of our Linux cloud hosting packages, for instance, you can give us a call and learn more about our services prior to ordering so as to make sure that we match all the system requirements for your web sites. Following the order, you'll be able to call us about all the sales and / or billing issues you may experience, or receive any type of general or basic tech information you need. We have aimed to find the balance between telephone and ticket support, so for strictly technical issues you will have to use our ticketing system, which will make it easier to keep track of the communication along with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

We offer live telephone support 14 hours a day as a part of the support services for each and every semi-dedicated server plan that we offer. Since some issues are more complex and time-consuming, you'll need to open a support ticket in case you experience such a problem, still for all the billing, general or minor tech issues you can always call us and we will help you right away in order to save you the time you'll have to spend on creating a support ticket. Even if you don't have an account yet, you will be able to find out whether you can host your sites on our top-notch cloud platform or you are able to receive any other general info on our semi-dedicated services. We have local phone numbers in the U.S.A., the United Kingdom and Australia along with a global number, so you can call the one which is closer to your region.