A ticketing system is the most widespread correspondence channel that hosting companies offer to their clients. It is typically part of the billing account and is the best way to resolve an issue that takes a certain amount of time to examine or that has to be escalated to a server administrator. Thus, all comments provided by either party will be kept in the very same place in the event that someone else wants to work on the issue at hand and the info in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which implies that you’ll need to sign in and out of no less than two accounts in order to do a particular procedure or to reach the hosting company’s client care staff. If you wish to administer a handful of domain names and each one of them is hosted in its own account, you will have to use an even larger number of accounts simultaneously. It may also take a considerable span of time for the provider to answer your ticket request.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our Linux cloud hosting packages isn’t separate from the hosting account. It’s included in our fully featured Hepsia Control Panel and you’ll be able to visit it at any particular time with only a few clicks, without ever logging out of your web hosting account. The ticketing system features a quick-search field, which will help you track down de facto any trouble ticket that you’ve already posted, in case you need it. Moreover, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to tackle a specific issue before you actually submit a ticket. The response time is maximum sixty minutes, which suggests that you can get timely assistance at any specific moment and if our help desk team recommends that you should do something within your account, you can do it on the spur of the moment without the need to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we’re using is built into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated packages, which implies that you won’t require another support platform to contact our customer care team – you can do this on the spot as soon as you experience a challenge. Submitting a new ticket requires a couple of clicks of the mouse and tracking down an older one is equally easy. Using our intelligent search option, you can swiftly find any ticket that you’ve already sent. You can submit a ticket at any particular moment in time since our technical support staff members are working 24x7 and reply within the hour, even though it seldom takes that much to receive assistance. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about having to sign in and out of two or more platforms to fix a simple problem.