Support and Help Channels
A 60 mins Ticket Response Guarantee
Each ticket that you submit to the client help crew will be answered within approximately 60 mins. All general requests are going to be addressed asap. Nonetheless, if the assistance question you have sent needs the help of a skilled administrator, we’ll send the ticket to him and will notify you about the delay.
Top–class Customer Help And Support Service
Our technical support Dept will be online for you day and night to to reply to all help demand tickets that you send. We offer client help for all software that are pre–configured on your server. These include our custom created Web Hosting Control Panel, the selected Operating System and the server administration panel (depending on the VPS type).
An Informative Help Section
Each part of the Web Hosting Control Panel that is included for free with your VPS provides you with an integrated articles base. One can find a number of in–depth how to articles and a group of step–by–step video training materials that demonstrate all the basic website supervision responsibilities. You can access them by clicking on the Help or Video buttons in the upper right corner of each Control Panel section.