A 99.9% Server Uptime
The major advantage of setting up your own cloud hosting system is that you don’t need to be worried about compatibility issues – you configure a specific set of software applications in such a way as to be compatible with a particular set of hardware components. The final result is something a whole lot more solid and dependable, because there are fewer possible chances of failure. We have set up our cloud hosting system using tried and tested hardware elements as well as a strongly modified version of SELinux in an attempt to create an incredibly secure environment for all your sites.
That is why, with all our Linux cloud hosting packages packages we offer you a 99.9% server uptime guarantee. This guarantee is valid for all datacenters.
A 99.9% Network Uptime
Apart from our cloud hosting system, we have also built our very own internal network in all our datacenters. Everything is based on world–class hardware provided by Juniper. Additionally, on each router, we’ve placed a firewall with an elaborate algorithm as a way to filter out all suspicious requests.
Because of this, in all our data centers – in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe and in our datacenter in AU, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have given our best to minimize all possible risks with our cloud hosting packages and despite the fact that we offer outstanding technical support, there are times when the client is simply not content with what we have to offer. Or he wants to switch to a more powerful hosting solution, like a virtual private server or a dedicated hosting server.
This is why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t fully satisfied, you will get a refund.
24/7 Technical Support
If you happen to operate a web hosting company, your technical support engineers are of paramount importance. That’s the reason why we have attentively gathered a highly capable team of tech support engineers, each with lots of years of experience behind his back. Thanks to them, we offer 24x7 support with each of our hosting services.
And not just that, our company offers a 1–hour response time guarantee. All tech support tickets are replied to within 60 minutes and our average ticket response time is under twenty minutes!