Customer Support Channels
A 60–Minute Response Time Guarantee
We offer a 60 min response guarantee for every trouble ticket or email that you submit to the help desk team. We will swiftly reply to all the typical questions and forward right away the case to our sysadmins in case any additional assistance is needed. If you make use of our Optional Managed Services package, we will perform any of the included server administration services at a time that has been discussed with you beforehand.
A Top–Notch Customer Support Service
- We’ll be available to you 24/7/365 to reply to any questions that you may have related to our Web Hosting Control Panel and any of the applications that we have preinstalled on your behalf on the dedicated server. In case you also require assistance with server admin procedures, you can check out our Optional Managed Services package, which includes backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and installation procedures.
A User–Friendly Help Area
Each Linux dedicated servers hosting package is equipped with our cost–free Web Hosting Control Panel, which offers a circumstantial knowledge base and a set of educational video tutorials. Whenever you need help while working with the Web Hosting Control Panel, just push the Help or Videos buttons located in the top right corner.