24/7 Customer Support in Cloud Hosting
All of our Linux cloud hosting packages come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our services before you make a purchase or you're an existing client and you have any question or a issue, you can contact us any time, including weekends and holidays. We have many channels to contact us - a couple of telephone lines globally for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more technical issues or any troubles that require longer time to research and take care of. Unlike a number of other website hosting suppliers, our trouble tickets come with a guaranteed maximum response time of only 1 hour, so no matter what the trouble is, it'll be resolved in a timely manner and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You're able to test our support services even before you aquire a semi-dedicated server account from our company since we have phone and live chat support for pre-sales, billing and basic queries. Our representatives will assist you to pick the best plan or supply you with details about our servers, so as to verify whether the system requirements for your websites are met. When you're an existing customer, you will also be able to contact us via electronic mail or through our ticketing system, that can be accessed from the Hepsia hosting Control Panel. We guarantee that when you use any of these two methods of contact, you'll receive a reply within no more than 1 hour and that’s 24/7, including weekends and official holidays. If you've employed the hosting services of other service providers, even large ones, you will be able to compare the reply time considering that it often takes a whole day for them to handle a ticket.
24/7 Customer Support in VPS Web Hosting
In case you've got a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for every server-related issue or forany difficulties and / or questions with regard to the pre-installed software the server comes equipped with. In case you haven't acquired a virtual private server package yet, you will be able to find out much more about our solutions by giving us a call or by employing the live chat service. For more tech issues, you can send an e-mail message or open a support ticket via your billing Control Panel and you will receive assistance within less than 1 hour regardless of the time of the day, even on weekends and holidays. The typical response time generally doesn't exceed thirty minutes. In case you need assistance with third-party software, you're able to take advantage of the Managed Services upgrade which you can include to every single VPS package and our administrators will assist you with any installation or troubleshooting problem you may have experienced.
24/7 Customer Support in Dedicated Servers Hosting
All dedicated server plans that we offer feature 24/7 support through numerous methods of communication and with a one-hour maximum reply time guarantee. When you want to find out more about the packages or you have various general or billing questions, you can phone one of the local numbers that we have around the globe or you can use our live chat service and talk with a live representative. For solely technical matters that require assistance from a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an email message, as all of these channels are more appropriate to keep track of a particular problem. The response time for them rarely exceeds 30 mins, which means that you can forget about waiting for a full day to receive help. The support service is available for all server-related issues, and the pre-installed software. In case you need assistance for third-party apps, you may consider obtaining the Managed Services upgrade that we offer with all plans.