One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can just forget about waiting for hours and hours on end, or even all day, to receive an answer to a trouble ticket or an e-mail. Irrespective of when you contact us, we will help you out within sixty minutes max with any technical or sales inquiries that you might have. As a matter of fact, our real reply time almost never exceeds twenty to thirty minutes. As we’re at your disposal 24/7/365, you’ll always get support in a well-timed manner and we are aware of precisely how crucial this is in the electronic era. Soon after you contact us, we’ll answer your inquiries. If you experience any technical difficulty, we’ll rectify it for you, or we’ll give you all the necessary information if there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we know precisely how critical it is to receive prompt assistance, we promise that you won’t ever need to wait for more than 60 minutes to get an answer to any support ticket that you post via your semi-dedicated server CP. The fact is, you will rarely have to wait around for more than 20 to 30 minutes and this is valid for any enquiry regardless of its nature – technical, billing or general. Furthermore, our client and technical support team is available to you around the clock, which is why even if you post a ticket during official holidays, you will invariably get a lightning-fast response, which will contain the answer to a question, the solution to an obstacle or the information required to sort out an issue yourself – in case there is something that you have to do on your end. With us, you’ll never have to spend an entire day hanging around waiting for a response like you would with many other companies.