Integrated Ticketing System in Cloud Hosting
The ticketing system that we are using for our Linux cloud hosting packages isn’t separate from the hosting account. It’s included in our fully featured Hepsia Control Panel and you’ll be able to visit it at any particular time with only a few clicks, without ever logging out of your web hosting account. The ticketing system features a quick-search field, which will help you track down de facto any trouble ticket that you’ve already posted, in case you need it. Moreover, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to tackle a specific issue before you actually submit a ticket. The response time is maximum sixty minutes, which suggests that you can get timely assistance at any specific moment and if our help desk team recommends that you should do something within your account, you can do it on the spur of the moment without the need to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we’re using is built into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated packages, which implies that you won’t require another support platform to contact our customer care team – you can do this on the spot as soon as you experience a challenge. Submitting a new ticket requires a couple of clicks of the mouse and tracking down an older one is equally easy. Using our intelligent search option, you can swiftly find any ticket that you’ve already sent. You can submit a ticket at any particular moment in time since our technical support staff members are working 24x7 and reply within the hour, even though it seldom takes that much to receive assistance. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about having to sign in and out of two or more platforms to fix a simple problem.